Our Services
Three Engagements, One Consistent Approach
Each Glasswing service begins with a conversation about what processes matter most. From a single focused session to a function-wide library, the method stays the same — sit with the team, draw out the knowledge, write it plainly.
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The Glasswing Methodology
Every engagement follows the same core approach regardless of size. The steps below apply to all three services, scaled to the scope of the engagement.
Scope Agreement
We agree in writing on which processes will be documented, who will attend the sessions, and what the deliverables will be.
Capture Sessions
Facilitated sessions with the people who do the work. We draw out the actual steps, known exceptions, decision points, and handover moments.
Draft and Review
We produce a written draft and share it with the team for review. Corrections and clarifications are incorporated before the document is finalised.
Delivery
Completed documents and any templates are delivered in your preferred file format. The Library Programme includes a handover session for the internal owner.
Service 01
Process Capture Session
A single guided session documenting one important process clearly, so the team shares a common understanding of how it works. The session produces a written process outline delivered after the engagement.
This service suits teams who have not formalised any documentation before and want to see the approach in practice before committing to a larger engagement. It also works well for organisations that have one high-priority process needing immediate written clarity.
One focused session, usually two to three hours
Written process outline delivered within five working days
One round of revisions included after team review
Available in person (Klang Valley) or remote
Service 02
Documentation Advisory
A staged engagement bringing several connected processes into clear, maintainable documents. Across four sessions, Glasswing works with the team to capture a related cluster of processes — enough to cover a meaningful part of a function's day-to-day work.
The engagement also produces a reusable template the team can work with independently to document additional processes after Glasswing's involvement ends. This service is aimed at growing organisations building their first proper documentation set.
Four sessions covering a cluster of connected processes
Completed documents for all processes covered
Reusable documentation template included
Typically completed over four to six weeks
Service 03
Process Library Programme
A comprehensive engagement that builds a maintainable process library across an entire function. Eleven sessions cover the full breadth of how a team operates — including the major processes, the exceptions, and the handover protocols that hold everything together.
The programme also establishes documentation standards and templates the organisation can apply beyond the initial scope. An internal owner is coached throughout the engagement so the library has someone responsible for keeping it current after Glasswing's involvement ends.
Eleven sessions covering a full function's process library
Playbooks, standards, and templates delivered
Internal owner coaching included
Typically structured over three to four months
Compare Services
Which Engagement Fits Your Organisation?
Use this table to match your current situation to the right starting point.
| What You Get | Capture Session RM 480 |
Documentation Advisory RM 2,060 |
Library Programme RM 4,440 |
|---|---|---|---|
| Number of sessions | 1 | 4 | 11 |
| Written process outline | |||
| Reusable documentation template | |||
| Documentation standards | |||
| Process playbooks | |||
| Internal owner coaching | |||
| Best for | Teams new to documentation | Growing organisations | Established organisations |
Standards We Follow
Shared Across All Services
Confidentiality
Mutual NDA in place before any session. Process information treated as confidential throughout and after the engagement.
Plain Language
All documents reviewed against a plain language standard before delivery. Ambiguous steps are rewritten until they are clear to someone unfamiliar with the process.
Team Review
Drafts are reviewed with the team before finalisation. The people doing the work confirm the accuracy of what has been written.
Standard File Formats
Outputs delivered in formats the team already uses. No proprietary tools required to open, edit, or share the documents.
Scoped Sessions
Each session has an agreed scope and time boundary. Participants know what will be covered before they attend.
Fixed Price
All services are fixed price. Scope is agreed in writing before work begins. No additional charges for documents, templates, or review sessions included in the engagement.
Pricing
Clear Prices, No Ambiguity
All prices are in Malaysian Ringgit (RM) and are fixed per engagement. Tax (SST) applies where relevant.
Session
Process Capture Session
per engagement
- 1 facilitated session
- 1 process outlined
- Written document delivered
- 1 revision round
Most Popular
Documentation Advisory
per engagement
- 4 facilitated sessions
- Multiple connected processes
- Completed documents
- Reusable template
Comprehensive
Process Library Programme
per engagement
- 11 facilitated sessions
- Full function library
- Standards + playbooks
- Internal owner coaching
Not Sure Where to Start?
A Short Call Will Clear It Up
A thirty-minute conversation covers which processes you have in mind and which service makes the most sense as a starting point. No obligation to proceed past that call.
Book a Discovery Call